Our Services
Mobisa has built high quality services on top of our Multi-Channel Messaging Platform to provide a complete solution to our clients.
Fraud Prevention Support
Having direct communication channels with customers is fundamental for businesses that want to implement Fraud Prevention services and ensure secure transactions: Authentication, Authorization and Non-Repudiation.
Second Factor Authentication (2FA) strategies have become standard to provide the right level of security for authentication and authorization purposes. In practice, 2FA comes in the form of a One-Time Password that can be delivered as an alert through any of Mobisa’s channels, effectively turning customers’ mobile phones into security enforcement devices
Anti-Fraud Alerts has helped to achieve early fraud detection as Customers can help you quickly identify if a completed transaction was actually fraudulent by receiving automatic transaction alerts.
Anti-Fraud Alerts can also be sent prior to executing transactions as part of an authorization process, so the customer can reply to the alert to authorize a transaction.Mobisa provides mobile applications capable of end to end encryption over channels like SMS and Push Data to prevent fraud.
Customer Interaction
Alerts
Keep in touch with your customers by sending alerts and notifications anytime and by any means that mobile technology allows.
Alerts can be sent simply to provide information to customers or to request answers or actions from them.
Interactive Messaging
Being Mobisa a two way multichannel platform, customers are able to request services and pull information using active channels of their preference.
Customer Care
Chat Bots
Chat Bots provide a simple yet powerful interface for customers to request information or perform actions.
Chat Bots are programmed using AI to act as virtual assistants that help and guide customers through the information and services they can handle over any given channel.
Total Chat
Mobisa offers TOTAL CHAT, a solution where customers can use available mobile channels to interact with Customer Care personnel.
Every Customer Care Representative is able to carry multiple chat conversations at a time, providing personalized support to each customer and maximizing available resources.
Unified Inbox
Mobisa provides a mobile application that serves as a Unified Inbox, so our clients may continue to interact with customers through multiple channels but having an unified reference tool for improved control
Customer Engagement
Mobisa’s vision of Customer Engagement is based on two main pillars
Mobile Campaigns
Mobisa provides the tools required to provide effective Mobile Campaings:
- Send bulk notifications to customers with relevant information about your products and services.
- Setup interactive services like polls and trivia to get opinion and insights from customers applying a gamification-based strategy.
Rich Analytics
Mobisa is constantly developing and improving the technology behind its service analytics, employing the latest tools based on the fields of IA, Machine Learning, Data Analytics and Data Visualization.
Ready to grow your business?
Contact us now and receive the best advice on mobile services in the market.
